Frequently Asked Questions
If you have a question you'd like answered, feel free to email it to customerservice@solar-breeze.com.
- What is the warranty for the Solar-Breeze?
- The Solar-Breeze is covered by a 30 day money back guarantee. If you are not satisfied with your robot skimmer, return the unit to your point of purchase within 30 days of receiving it and you will be refunded your full purchase price.
- The entire unit is covered by a 12 month repair or replacement warranty. Should something go wrong with your Solar-Breeze in the first 12 months of operation, return it to your point of purchase, and the unit will be repaired or replaced at no charge to you.
- Those customers purchasing online from this web site can exercise their warranty by returning units to Solar Pool Technologies at the address provided on this site. Please see the Limited Warranty statement published in the “Service” section of this web site for full details on warranty coverage.
- How often do I need to empty the debris tray?
- This depends on how much debris and material normally collects on your pool surface. The Solar-Breeze is equipped with a clear window on the top of the unit that allows you to see when the collection tray is full and needs to be emptied.
- The debris collection area of the Solar-Breeze has approximately twice the capacity of a standard skimmer basket. As a result, if you normally clean out your skimmer basket once a week, then you would need to empty the Solar-Breeze once every two weeks.
- How long will the battery last?
- The Solar-Breeze uses a rechargeable Lithium Ion battery that has demonstrated a life span of up to 1,000 cycles or more during testing. As a result, the battery should last for up to two years if the Solar-Breeze is used daily and longer if the unit is used only seasonally. This assumes that owners follow proper guidelines for storage and that batteries are not subject to freezing temperatures.
- Batteries for the Solar-Breeze are covered by the same warranty and replacement policy as the rest of the unit.
- How do I change the battery?
- We recommend taking the Solar-Breeze to an authorized service center to change the battery, as this would be a good time for a trained service technician to complete a thorough inspection of the unit.
- Customers can change the battery themselves by removing the electronics chamber cover where the Solar-Breeze label is affixed to the unit, unplugging the old battery, plugging in the new battery and replacing the cover. This procedure is covered in the Advanced Maintenance section of the instructional DVD provided with the unit.
- How often should I clean or replace the filter mesh in the debris tray?
- The filter mesh is made of an extremely durable and long lasting material. This mesh should be removed and rinsed each time the debris collection tray is emptied. We recommend replacement of this filter twice a year for year round use. For seasonal use, start each season with a fresh filter. New filters can be purchased from your authorized retailer or directly from Solar Pool Technologies.
- Does the Solar-Breeze work when it’s cloudy?
- The Solar-Breeze requires sufficient direct sunlight to run the paddle-wheel motors and charge the battery. However, the solar collection panels have been purposely oversized so that they are able to absorb sufficient energy to power the unit, even on lightly overcast days. On such days, however, the overall operating time of the Solar-Breeze is likely to be reduced.
- The Solar-Breeze will have limited or no operation on rainy and heavily overcast days.
- Do I need to bring the unit inside when it is raining?
- The only time you need to remove the Solar-Breeze from the pool is when people are swimming in the pool, when the debris tray is being emptied or when chlorine is being added to the chlorine dispenser. The Solar-Breeze is designed to withstand normal weather cycles of rain and wind; however, it should be removed from the pool if severe weather such as tornadoes or hurricanes are threatened.
- Will the Solar-Breeze work in a salt water pool?
- Yes. The Solar-Breeze will effectively remove surface debris in any type of pool. Some pool owners with salt water systems choose not to dispense chlorine with the Solar-Breeze. Others use this feature to ensure that some pool sanitation is occurring during the daytime when the pool pump is turned off and the salt water system is not active.
